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Please select from the following most commonly asked questions to learn more.
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Is this website secure?
The credit card checkout pages of CollegeBooksDirect.com are fully secured using a technology called Secure Socket Layer (SSL). CollegeBooksDirect.com employs a payment solution brought
to you by Bank of America. SSL Encryption ensures that your credit card information is always sent over the Internet safely. The information is encoded on your computer before it is sent, and then decoded on the Bank of America server. Neither CollegeBooksDirect.com personnel
nor any of it's host servers ever store or retrieve any portion of your credit card information. Your transaction is maintained by referencing a transaction number when applying for credits or charges to your credit card.
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How do I search for a textbook?
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Option 1: Key in the exact 10 or 13 character ISBN into the search box.
The ISBN is typically located on the back cover of the textbook.
It can also be found on the copyright page printed near the copyright date.
The copyright page can be found on the first few pages of the book.
ISBN search is primary over all other search fields.
Separate ISBN's with a comma or enter one ISBN per line when searching for multiple books.
Option 2: You can also include the quantity to order and maximum price after the ISBN separated by a space.
Quantities for titles we have in stock will autofill when search results are returned and we will only return titles
that are below or equal to your maximum price (the maximum price you are willing to pay for the title) entered.
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First author's last name. To search by author, key the first author's last name in the appropriate box. If an exact match is not found, the closest match to your criteria will display. |
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Exact wording in the title. This includes A, AN, AND , and THE. Try using fewer words if you are not sure or try your search by keyword. If an exact match
is not found, the closest match to your criteria will be displayed. |
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Type any keyword of the title into this field. Keyword search is primary over an author/title search. |
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What is an ISBN?
An ISBN (International Standard Book Number) is the 10 or 13-character number on the back cover of your textbook. It also appears in text form on the copyright page inside of the front cover.
A book can have both 10 and 13-character ISBNs at the same time.
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What are my shipping options and rates?
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UPS GROUND
$6.00 first book + $1.99 per each additional item
(3-5 business days) |
UPS 2ND DAY AIR
$15.00 first book + $1.00 per each additional item
(2 business days) |
UPS NEXT DAY AIR SAVER
$36.00 first book + $1.00 per each additional item
(Next business day. UPS makes no time guarantee for deliveries to residential addresses) |
UPS SATURDAY DELIVERY
$55.00 first book + $1.00 per each additional item
(Available ONLY as NEXT DAY AIR option) |
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P.O. BOX & APO / FPO DESTINATIONS |
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USPS MEDIA MAIL
$4.00 first book + $1.00 per each additional item
(allow 2-10 business days) |
USPS PRIORITY MAIL
$10.25 first book + $1.00 per each additional item
(3-5 business days) |
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ALASKA, HAWAII, PUERTO RICO & VIRGIN ISLANDS |
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USPS PRIORITY MAIL
$10.25 for first book + $1.00 per additional item
(3-5 business days)
(Delivery time to APO/FPO is domestic delivery to ports only. Military Post Office delivery time is undeterminable) |
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If you order after 2:00 P.M. CST your package will ship the following business day. CollegeBooksDirect.com does not accept orders with International delivery destinations at this time. Please contact customer service.
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When will I receive my order?
The length of delivery time will depend on two factors. 1) The shipping method you chose, and 2) the time in which we received your order. If an order is received by 2 P.M. CST, we will process
that order and ship that day. Orders received after 2 P.M. CST will process the following business day. Orders placed on a Saturday, Sunday, or national holiday will not be shipped until the following business day.
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How do I track my package?
We will supply you a tracking number for your item(s) (or order) as soon as it becomes available via a confirmation email. Once you receive that tracking number, logon to the appropriate carrier
website and enter the tracking number we provided you.
United Parcel Service
United States Postal Service
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Can't find your tracking number?
Simply call (1.800.776.8955) or contact us and we will assist you.
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Will I need to sign for my order when it is delivered?
Collegebooksdirect.com does not require a signature. However, UPS places that burden to the driver’s discretion. If that
particular driver on your route requires a signature, they will leave instructions as to how to obtain your package.
A signature is required for expedited shipping. Someone must be able to sign for the package when it is delivered. See designated shipper’s website for details
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What is your return policy?
You must obtain an authorized return number from CollegeBooksDirect.com Customer Service at 1.800.776.8955 -- Returns@collegebooksdirect.com. Please include your order number with
your request. You have 14 days from receipt of your delivery to request authorization. Your request for authorization will be processed within 2 business days.
We must RECEIVE the merchandise within 10 business days from the issue date of the return authorization. All returns are at customer's expense, except when merchandise is sent in error or is damaged. Refunds will not be processed until textbook(s) has been received at our facility.
The textbook(s) must be returned in their original condition. We highly encourage you to send the book by a track-able shipping method.
CollegeBooksDirect.com is not obligated to issue a refund for return shipments that do not arrive at our facility. Refund for approved returns will be issued within 5 business days after receipt of merchandise. Textbooks returned to us without a return authorization number
will not be processed for refund. The textbook will not be returned to you. We cannot accept a COD charge on a returned item. Send returns to:
CollegeBooksDirect.com
Attn: Returns
8501 Technology Circle
Greenville, Texas 75402
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When will I actually receive credit for my refund?
CollegeBooksDirect.com will issue your refund within 5 business days after the arrival of a "pre-authorized" item. The length of time for the credit to show on your credit card account is solely up to your credit card company. Please contact your credit card company
for further information.
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Will my refund include the original shipping charges?
Depends, if the reason for the return or cancellation is our error
(shipped wrong book; book not in satisfactory condition; etc.), you will receive a full refund.
If the reason for the return is initiated by the customer,
(ordered wrong book; dropped class; etc.) your original shipping charges will NOT be refunded.
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Will my return shipping charges be reimbursed?
Depends, if the reason for the return is our error (shipped wrong book; book not in satisfactory
condition; etc.), a prepaid UPS label will be provided to you via First Class Mail in order to
return the book that was shipped in error.
If the reason for the return is initiated by the customer, (ordered wrong book; dropped class; etc.)
the customer is responsible for the return shipping charges and these charges are not reimbursable.
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How do I cancel my order?
You can cancel your order from the website, but only if you have not yet completed the transaction. If you have already completed the sale, you must contact our customer service center (1.800.776.8955) and notify the representative. Our
customer service representative will provide you with further instructions.
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Will my refund include shipping charges?
Depends, if the reason for the return or cancellation is our error (shipped wrong book; book not in satisfactory condition; etc.), CollegeBooksDirect.com will pick up the shipping cost.
If the reason for the return is initiated by the customer, (ordered wrong book; dropped class; etc.) then customer will be responsible for the shipping charges back to our facility.
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I received the wrong book! What do I do?
Contact customer service immediately! Your satisfaction is our ultimate goal.
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What is your quality standard for a used textbook?
We have the best USED textbooks in the industry! We specialize in used college textbooks. We define a quality used textbook as one that has minimal writing or highlighting, and the cover is not damaged or scuffed. There is no water damage.
If the textbook you ordered is the last in our current inventory, customer service will contact you with a full description and verify the acceptance with the customer.
In the unlikely event you are unsatisfied with the condition of the textbook, beyond the description above, notify customer service and we will issue another book or refund your money upon return of the original item.
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Can I make the purchase with you over the phone?
You are always welcome to call our Customer Service Center to place an order over the phone. Our representatives use our web site the same as you when placing phone orders. We have employed the secured solution from Bank of America to process our customer's credit card transactions. CollegeBooksDirect.com never handles your direct credit card information. All credit card transactions
are processed through Bank of America's secured servers.
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Do you accept checks or money orders?
Sorry. Currently the only form of payment we will accept is by major credit card only.
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What type of credit cards do you accept?
MasterCard, Visa, American Express, Discover
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Do you ship internationally?
Yes. However, you'll notice there is not a shipping method choice for International. You will have to either call 903.455.6937
(800# only works in continental U.S.) or email our service center to arrange the shipping method and
charges.
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The textbook I want is not available for sale. When will you receive more?
We apply different methods all over the country to acquire textbooks. Our inventory is updated in real-time throughout the day. Please check back often.
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What is your website's Privacy Policy?
To learn about CollegeBooksDirect.com's Privacy Policy, please Click Here.
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What are your website's Terms of Use?
To learn about CollegeBooksDirect.com's Terms of Use, please Click Here.
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Which web browsers does CollegeBooksDirect.com support?
CollegeBooksDirect.com supports the following web browsers:
- IE 7.0+
- Firefox 2.0+
- Safari 3.1+
- Google Chrome
- AOL 9.6
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What does the term "TEXT ONLY" mean?
"TEXT ONLY" or "TEXT" describes a used or new textbook which is absent the
accompanying CD or other possible supplements (such as topic finder, infotrac,
web passwords). The textbook is complete as sold from the publisher. It
contains all original text and pictures. Search by author and/or title to see
if we carry your textbook without a CD. Historically, the majority of students
do not use the internet passwords or CD's. For the benefit of our customers we
make these available without CD.
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